Frequently Asked Questions

Is it safe to buy/pay on AeronStore ?
Yes, when you purchase products from our online shop, you can pay via PayPal's secure system or you can call us direct and pay over the phone. PayPal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security.
 
What types of cards do AeronStore accept?
Our online shop accepts all major cards including MasterCard, Eurocard, Visa, Delta, Electron, American Express, Switch, Maestro and Solo. If you would like to pay by cheque, it must be addressed to "Aaron J. Office Studios" and be sent to our address: LaGare Studio, 49 Surrey Row, London SE1 0BZ. For any other payment method, please call us on 0845 299 8900 to find out more.
 
Are my personal details safe with AeronStore?
Yes, AeronStore do not store your credit card details. Your personal information (name, address, phone number and email address) will only be used for processing your order with us and will not be shared with any third parties. We are committed to protecting your privacy and operate within the Data Protection Act 1998. 
 
What guarantees and warranties do my chair have?
The Aeron, Mirra and Celle task chairs have a 12 year warranty in 24/7 use for frames and metal work. The Aeron Revive refurbished chairs have a 3 year warranty in 24/7 use. Exceptions: gas lifts have a 3 year warranty in all instances, pellicles 5 years in all instances except Aeron Revive chairs, and materials (fabric backs and covers) 5 years in all instances.
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